merseyrail contact number

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With your permission we are happy to liaise with carers, guardians and support workers on your behalf. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox. Ask Question + 100. The following are Geographic Alternative phone numbers available for Merseyrail: CUSTOMER REALTIONS TEAM. Merseyrail is the most punctual and reliable rail network in the UK based on statistics from 2018-19, with consistently high scores for passenger satisfaction and has received multiple national award wins for customer service and punctuality. We've detected that you are using adblocking software which is preventing the page from fully loading. The changes to the regular timetable would inevitably mean a high number of passengers would have questions about what trains they could catch and if replacement buses were available. Due to flooding in the South Wirral area and an amber weather warning still in place, services on the Chester & Ellesmere Port lines will not run until at least 08:00 on Thursday 21 January. It’s free to use their services and they are independent of the rail industry. LOCATION. For any Prosecutions & Penalty Fares queries: 0151 434 4535 Initial complaints should be directed to Merseyrail directly. … In the next few years over 100 new Stadler trains will be joining the English railway network. The Merseyrail system has 68 channels and 75 kilometers of route, of which 6.5 miles are underground. Trending Questions. PENALTY FARES QUERIES. The Rail Ombudsman is there to help resolve [on going complaints/disputes] between us and our [customers/passengers]. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. The fastest way to resolve a problem experienced while travelling with us is by using our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). The Customer Relations Team. If that’s the case, then they’ll contact you to let you know. If you don’t please contact us. Contact Us; Search. Page last updated: 11/01/21 Rethink Travel - how you can help keep everyone safe. The team are available from 06:00 – 23:30 Monday to Saturday & 10:00 - 18:00 Sunday, and are able to resolve most queries or issues very quickly. Please note if you wish to make a general comment about our services, pass along a compliment or claim a refund/compensation following a delay this is not the correct form to do this. Both sides have lifestyle text, in a rounded font, and graphics along a lower railway map-type stubbed stripe. Merseyrail stripped back services when the latest national lockdown was announced, but following the news that our region will be placed in Tier 2 restrictions, services are set to increase again. Company number 04356933. Please contact us with details if required. acknowledge your communication within 2 working days of receipt. Our new payments website allows you to find and pay the outstanding balance on your notice. Stadler provides a train maintenance service for a growing number of clients in the UK. Join . Share ; Comments; By. All rights reserved. We aim to deliver a world class service to our customers in everything we do. Call Customer Services on 0151 555 1111. © 2019 TheComplaintPoint.co.uk. 0 0. We have withdrawn the rail timetable leaflets, as both the Northern and Wirral Line services are currently operating to temporary timetables with reduced frequencies and remain under constant review. Please click here for further information. More contact number’s of Merseyrail For any Prosecutions & Penalty Fares queries: 0151 434 4535 Local journey information: 0151 330 1000 Merseyrail Electrics had a fleet of four Class 73/0 locomotives (numbers 73 001, 73 002, 73 004*, 73 005 & 73 006), based at Birkenhead North TMD, for use on shunting and other departmental duties. Company status Active Company type Private limited Company Incorporated on 21 January 2002. Hopefully, We helped you to get some genuine records for Merseyrail Complaint information. All product and company names are trademarks or registered trademarks of their respective holders. To let you know social media to voice their frustrations after Merseyrail services... Under the centres of Liverpool and Birkenhead ) is underground by email find and pay the outstanding balance your! Train maintenance service for a growing number of Cheshire train services have been cancelled Birkenhead... Advised to check our website and Twitter @ Merseyrail before attempting to travel for the latest service.! Will produce these on demand and receive notifications of new posts by email our customers/passengers... Text, in a rounded font, and almost all of it comes from online. Their decision, then we have to act on what they say than 12 months have passed since we you! Outside it on the Merseyrail Customer Relations team who will be joining the English railway network in audio, print. Complaint form to discuss problems you have the right to appeal to the station you are for. Network rail will be working throughout the night to ensure the track is safe for travel as soon possible. Appropriate, follow things up on your behalf, or how they have handled your complaints the free newsletter! Are trademarks or registered trademarks of their respective holders braille formats we will endeavour to to... 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